Terms of service

Welcome to GENXILY. By accessing or purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions govern your use of our online store hosted on GENXILY. By using this website, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our services.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase from our store.

3. Products & Pricing

  • All products listed are subject to availability.
  • We reserve the right to change prices, product details, and offers at any time without prior notice.
  • Product images are for illustrative purposes only and may differ slightly from the actual product.

4. Orders & Payments

  • Placing an order constitutes an offer to purchase.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Payment must be completed at the time of ordering through accepted methods such as credit/debit cards, UPI, wallets, etc.
  • All payments are processed securely. We do not store your payment information.

5. Shipping & Delivery

  • We aim to dispatch orders within 5–10 days of order confirmation.
  • Delivery timelines depend on your location and chosen shipping method.
  • We are not responsible for delays caused by courier companies or unforeseen circumstances.

6. Returns & Refunds

  • Returns are accepted within 7 days of delivery only if the product is defective, damaged, or incorrect.
  • Returned items must be unused, in original packaging, and accompanied by proof of purchase.
  • To request a return, contact us at zupzie.in@gmail.com
  • Refunds will be processed to the original payment method within 7 working days once the return is approved.
  • Shipping costs are non-refundable unless the return is due to our error.

7. Cancellations

  • Orders can only be canceled before they are shipped.
  • Once shipped, the order cannot be canceled and will fall under our return policy.

8. Intellectual Property

All content on this website, including logos, product images, descriptions, and design, is the property of GENXILY or our content suppliers. Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the product ordered.

10. Privacy Policy

Your personal information is used only to fulfill your order and improve your experience. We do not sell or share your data with third parties, except as necessary for order processing. Please refer to our Privacy Policy for more details.

11. Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts located in [Insert City/State].

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page. Continued use of the website means you accept the updated terms.

13. Contact Us

For any queries, support, or complaints, you may contact us:

GENXILY
Email: Genxily@gmail.com